Terms of Service

Last updated: October 6, 2026 · Effective: July 31, 2026 · Version 2026-07-31

These Terms of Service ("Terms") are a binding agreement between you (and any organization you represent) and Longhorn Forge Holdings LLC, a Texas limited liability company whose principal office and mailing address is 25700 Interstate 45 #4119, The Woodlands, TX 77386, doing business as "MyFleetOS" ("Longhorn Forge Holdings LLC", "MyFleetOS", "we", "our", "us"), governing your use of the MyFleetOS website and application (the "Service"). By ticking the acceptance box at signup, creating an account, or using the Service, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a company, you represent that you are authorized to bind it. If you do not agree, do not use the Service.

This is version 2026-07-31 of these Terms. When you create an account we record which version you accepted and when; you can request that record at any time from support@myfleetos.com.

1. Service Description

MyFleetOS is a fleet management platform for rental car operators and Turo hosts. The service includes vehicle tracking, trip management, financial reporting, task management, staff management, AI-powered insights, and related tools.

2. Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old to use the service.

3. Subscriptions and Billing

• MyFleetOS offers a 14-day free trial. No credit card is required to start.
• After the trial, you must subscribe to a paid plan to continue using the service.
• Subscriptions are billed monthly through Stripe.
• You can upgrade, downgrade, or cancel your subscription at any time from Settings.
• Cancellation takes effect at the end of the current billing period. No refunds for partial months.
• We reserve the right to change pricing with 30 days notice.

3A. Direct Rentals and the Booking Fee

Direct Rentals lets you rent your own vehicles to your own guests through your MyFleetOS booking site and rental desk. If you turn it on, these terms also apply.

• Paid plan required. You may set up Direct Rentals on any account, including a trial or test account. You may only take bookings while you are on an active paid MyFleetOS subscription with a valid payment method on file. If your subscription lapses, your site stops accepting new bookings until it is active again. Bookings already made are not cancelled.
• The booking fee. MyFleetOS charges a booking fee on each direct rental, at the rate shown in your Direct Rentals settings when the booking is made. The fee is shown to your guest as its own line and is added on top of your price, so it does not reduce what you charge for the rental.
• Payments through Stripe. On card and bank payments processed through your connected Stripe account, the booking fee is collected automatically at the time of payment.
• Payments outside Stripe. When a guest pays you by cash, Zelle, check, or any other method outside Stripe, you receive the full amount including the booking fee. You agree to record every such payment in MyFleetOS. The booking fee on each recorded payment is added to your next MyFleetOS invoice and charged to the payment method on your subscription.
• Pay-later bookings and payment plans. The booking fee is billed in proportion to each payment as it is received, and never before money is received.
• Refunds. When you refund a guest, the booking fee on the refunded amount is returned or credited to you.
• What the fee is not charged on. Sales tax, refundable security deposits, card surcharges passed to guests, third-party insurance premiums, and Turo trips.
• Accurate records. Taking direct-rental payments without recording them in MyFleetOS, or otherwise avoiding the booking fee, is a breach of these Terms, and we may suspend Direct Rentals or your account.
• You are the merchant of record for your rentals. Refunds, chargebacks, taxes, insurance, and your rental agreement with your guest are your responsibility.

4. Your Data

• You own all data you enter into MyFleetOS (vehicles, trips, expenses, etc.).
• We do not claim ownership of your content.
• You grant us a license to host, store, and process your data to provide the service.
• You are responsible for the accuracy of data you import or enter.
• For information about other people that you collect or enter through the Service (your guests, drivers, staff, and investors, including driver's license and insurance images), you are the business responsible for it: you must have the right to collect and use it, give those people any notice the law requires, and honor their requests. We process it on your behalf as described in our Privacy Policy and Data Processing Addendum.

5. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Attempt to access other tenants' data
• Reverse engineer or decompile the software
• Use automated systems to scrape or overload the service
• Share your login credentials with unauthorized users
• Upload malicious files or content

6. Third-Party Services; No Turo Affiliation

MyFleetOS is an independent product. We are not affiliated with, endorsed by, or sponsored by Turo Inc. "Turo" and other third-party names and logos are the property of their respective owners and are used for identification only. You are solely responsible for your relationship with, and compliance with the terms of, Turo and any other platform or service you use alongside MyFleetOS. The Service relies on third-party providers (e.g., Stripe, Supabase, Anthropic, and mapping providers); your use of those is also subject to their terms, and we are not responsible for them.

7. AI Features

MyFleetOS includes features powered by artificial intelligence. When you use them you are dealing with an automated system, not a person. They are:

• Daily briefings and page insights about your fleet
• The chat assistant
• Email thread summaries in the Inbox — the messages in that thread, including what your guests wrote, are sent to our AI provider to be summarized
• Receipt scanning on maintenance costs — the receipt image you upload is sent to be read for its line items
• Receipt scanning when you add an expense — the receipt photo you take or choose is sent to be read for its amount, date, merchant and category
• Odometer reading during a handover — the dash photo you take is sent to be read for the mileage, which you check before saving
• Vehicle description writing for your public listing page

These features:

• Run on Anthropic's Claude models, and send only the data the feature needs, within your tenant scope
• Never use your data — or your guests' — to train Anthropic's models or anyone else's
• Do nothing in the background: nothing is sent to an AI provider unless you use one of the features above
• Are provided as helpful suggestions, not professional advice
• May occasionally produce inaccurate or incomplete information — verify before relying on any of it
• Are subject to monthly credit limits based on your plan

If we add an AI feature that processes a kind of data not listed above, we will update this section and our Privacy Policy before it goes live.

8. Not Financial, Tax, or Legal Advice

MyFleetOS provides software tools, calculations, and reports for your convenience. They are not financial, accounting, tax, or legal advice, and may contain errors or depend on data you provide. You are responsible for verifying all figures and for your own business, tax, and compliance decisions. Consult a qualified professional before relying on any output.

9. Availability

We strive for high availability but do not guarantee uninterrupted or 100% uptime. The Service may be temporarily unavailable for maintenance or due to factors beyond our control. We are not liable for any loss resulting from service interruptions.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA OR AI OUTPUT WILL BE ACCURATE OR COMPLETE. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

11. Limitation of Liability

To the maximum extent permitted by law, and regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages, Longhorn Forge Holdings LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, business, data, or goodwill, whether incurred directly or indirectly.

Our total aggregate liability for all claims relating to the Service shall not exceed the greater of (a) the amount you actually paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Multiple claims do not enlarge this cap.

You acknowledge that our pricing reflects this allocation of risk and that these limits are an essential basis of the bargain between us. Some jurisdictions do not allow the exclusion of certain damages or the limitation of liability for death, personal injury, fraud, or gross negligence; where that is the case these limits apply only to the extent permitted, and nothing here limits liability that cannot lawfully be limited.

MyFleetOS is not your system of record for legal, tax, insurance, or safety obligations. We provide fleet management software. You remain solely responsible for your vehicle registrations, inspections, recalls, insurance coverage and claims, driver eligibility and screening, maintenance decisions, tax filings, and compliance with the terms of any platform you list on. Mileage figures, maintenance reminders, valuations, forecasts, and AI-generated insights are estimates offered for convenience — verify anything you rely on.

12. Indemnification

You agree to defend, indemnify, and hold harmless Longhorn Forge Holdings LLC and its owners, officers, employees, contractors, and agents from and against any third-party claim, demand, suit, or proceeding, and any resulting damages, liabilities, losses, settlements, fines, and reasonable attorneys' fees and costs, arising out of or related to: (a) your data or content; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) your violation of any third party's rights, including any platform (such as Turo) whose terms you are responsible for following; (e) the condition, maintenance, roadworthiness, or operation of your vehicles, and any injury, death, or property damage involving them; (f) your relationships with your guests, renters, drivers, staff, contractors, and investors, including any distribution you make to an investor through the Service; or (g) the messages you send through the Service, including any claim under the TCPA, CAN-SPAM, or a state equivalent.

We will give you prompt written notice of any claim for which we seek indemnity, and reasonable cooperation at your expense. You may control the defense and settlement, except that you may not agree to any settlement imposing a payment, admission of fault, or ongoing obligation on us without our prior written consent, and we may participate with our own counsel at our own cost.

13. Termination

We may suspend or terminate your account if you violate these Terms. You may close your account yourself at any time from Settings → Delete account permanently, which erases your data immediately and irreversibly. If you cancel a subscription without deleting the account, your data is retained for 90 days and then deleted, as described in our Privacy Policy and on our Data Deletion page.

14. Dispute Resolution

If you have a dispute or concern, please contact us first at support@myfleetos.com — most issues can be resolved quickly and informally, and we ask that you give us a reasonable opportunity to do so before starting any formal proceeding. Any dispute we cannot resolve informally is governed by the law and venue described in Section 15.

15. Governing Law & Venue

These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

You and Longhorn Forge Holdings LLC submit to the exclusive jurisdiction and venue of the state and federal courts located in Tarrant County, Texas, and each of us waives any objection to that forum on grounds of inconvenience.

Each of us waives any right to a trial by jury, and agrees to bring claims only individually — not as a plaintiff or class member in any class, collective, or representative proceeding. Either of us may still seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information. Any claim must be brought within one (1) year after it arises, to the extent that limit is enforceable.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice, and continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

17. General

These Terms, together with the Privacy Policy and any order you place, are the entire agreement between you and Longhorn Forge Holdings LLC regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

18. Contact

Questions about these Terms? Contact us at support@myfleetos.com.

Longhorn Forge Holdings LLC (dba MyFleetOS)
25700 Interstate 45 #4119, The Woodlands, TX 77386, USA