SMS Opt-In & Messaging Policy

Last updated August 4, 2026

MyFleetOS is fleet-management software operated by Longhorn Forge Holdings LLC. Businesses that use MyFleetOS — vehicle rental and car-sharing operators — send text messages to their own guests, drivers and staff from inside the product. This page describes how those recipients give consent, what the messages contain, and how to stop them.

Who sends the messages

Messages are sent by the rental business you are dealing with, using a dedicated toll-free number registered in that business's name. MyFleetOS provides the software and the number; the business decides who to contact and what to say. The business's name appears in the message.

How people opt in

Recipients give consent to be texted in one of these ways:

• Booking a vehicle. When a guest books, they provide a mobile number and agree to receive messages about that booking — pickup and return details, vehicle location, and delivery updates.
• Giving their number to the business directly — in person, by phone, by email, or on the business's own booking or contact form — for the purpose of coordinating a rental.
• Being added as staff or a driver by the business, for operational messages about assigned work.
• Texting the business first. Replying to or initiating a conversation with the business's number is consent to be replied to.

Consent is never bought, rented, or shared between businesses. One business's recipients are never messaged by another. Mobile numbers and consent are never shared with or sold to third parties or affiliates for marketing purposes.

What the messages say

These are transactional, conversational messages about a rental. Typical examples:

• “Hi Sam, this is Example Rentals. Your Tesla Model 3 is ready for pickup at 3:00 PM today at 400 Main St. Reply here with any questions.”
• “Example Rentals: your trip ends tomorrow at 10:00 AM. Please return with at least a quarter tank. Reply STOP to opt out.”
• “Example Rentals: your driver is on the way with your vehicle and should arrive in about 15 minutes.”

No marketing or promotional campaigns are sent over these numbers. Message frequency varies with your rental — typically a few messages per booking.

Opting out

Reply STOP to any message to stop receiving them from that business. You will get one confirmation and then nothing further. Reply HELP for help, or contact the business directly. Opt-outs are honored immediately and apply to that business's number.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Contact

For questions about a specific message, contact the business that sent it — its name is in the message. For questions about the MyFleetOS platform, email support@myfleetos.com.

See also our Privacy Policy and Terms of Service.